Due to the nature of our product being custom manufactured according to our customers specifications we are limited to refunding due to "change of mind" conditions or due to the product being self installed incorrectly.
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by Ultrablinds. In the event that goods sold are deficient or are faulty, the retailer has the obligation to repair, replace or refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
If the returned product is still under warranty, the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however the cost of the repair will be charged to the customer unless the product is faulty or otherwise defective.